EXECUTIVE DIRECTOR
Reborn Pelvic Health and Wellness is a multi-site pelvic floor therapy clinic. As Executive Director, Robin provides strategic analytical analysis, clinical operational excellence, expansion efforts, strategic payor/ RCM strategy, financial management, and HR management.
LEADERSHIP
The Data Story
Built real-time KPI dashboards in Tableau, implementing EMR, Financial, and RCM Data Integration after identifying massive KPI data discrepancies and reporting-time inefficiency by restructuring EMR reports, leading to 95% less staff time on this task and a true snapshot of clinical and RCM benchmarks
People
Streamlined HR operations and PTO tracking procedures and onboarding procedures, improving new hiring and training processes.
Built individual PTO calculators for time off planning.
> Created total package benefits calculator for Employment offers.
> Streamlined Onboarding checklists and procedures.
> Implemented Health Reimbursement Account saving the company and employees thousands in taxable income
Community Engagement
Represented Reborn Pelvic Health & Wellness in community events:
> The M Factor: Breaking the Silence on Menopause, Salt Lake City Viewing; Expert Guest Panel Member
> Women's Wellness Summit: Guest Speaker, "Pelvic Health: Secrets for Everything Down There!"
Process
Using data-driven insights, led strategic business planning, financial projections, and operational procedures with:
> Creation of quick calculators to keep a pulse on RCM, Payor Reimbursements, Strategic Coding and Billing, Lead Conversation/ Patient Experience , and financial projections
> Clinical and Operational SOPs
> Reworked P+L categories for better financial insights